Returns and Returns Policy

Sales made through our website are sales subject to the Law on the Protection of the Consumer and the Regulation on Distance Contracts and apply the provisions of this law-regulation.

*You can request a return or exchange of your product, labeled, undamaged and unused, by sending it to us via the contact number on our website within 14 days from the day we receive it. When the product reaches us, it will be checked and returned via your preferred communication channel.

*Return must be made within fourteen (14) days from the delivery date of the purchased product, keeping the original, unused and undamaged.

*Return requests are not accepted in case of use, destruction, removal of labels or damage to the products.

*If the purchased product is in vacuum packaging, it must be returned within fourteen (14) days from the delivery date, without the packaging being opened, destroyed, spoiled and the product not used.

*Accessory, swimwear, bikini and underwear products purchased cannot be returned or exchanged as they do not comply with health and hygiene rules in accordance with consumer rights distance sales contract. According to Article 4 of the Law on the Protection of Consumers, “Products that are contrary to the qualifications included in promotions, advertisements and advertisements or that are different in terms of their intended use are considered as defective goods.

*In order to benefit from the above-mentioned rights by reporting the Defective Goods;
If the features of the product are different from the features specified in its promotion or if there are deficiencies that reduce the benefit the customer expects from the product, the product falls into the category of defective goods.
The buyer must notify the defective goods within 30 days.
In the Defective Goods notification, the importer of the product determines whether there is a usage error with a report. If it is determined that the fault of the user, the customer, can not benefit from the law.

*The shipping fee sent with Lucentie is covered by us, the cost of the cargo sent for returns and exchanges is covered by the sender.

RIGHT OF WITHDRAWAL

Before the product can be sent back, your return request must be sent to us via the communication channel you have chosen from your account. Our company is not responsible for the shipments made without creating a preliminary request for the return application.

RIGHT TO CHANGE

In product exchange transactions, if you have a problem you are experiencing by sending a change request via the communication channel that you will reach through our website, it is obligatory to convey a different reason for change and the product you want to change. Your change request will be returned and if approved, your transaction will continue. *The shipping fee sent with Lucentie is covered by us, the cost of the cargo sent for returns and exchanges is covered by the sender.